Beyond empathy: designing with rational compassion.
Empathy’s spotlight can blind us. Designers must pair emotional sparks with data, ethics, and long-term impact, shifting from feeling a pain point to systematically easing it for everyone.
Empathy’s spotlight can blind us. Designers must pair emotional sparks with data, ethics, and long-term impact, shifting from feeling a pain point to systematically easing it for everyone.
What EPC’s conversation with Simon Gough reveals about strategy, value, metrics, and the future role of design.
A panel discussion on the hard calls design leaders make when trust, speed, culture, people, data, and story begin to compete, and what must be protected when every decision comes with a cost.
Designers and design leaders debated whether strong design cultures should require designers in every room. The discussion opened an important reflection: how can design intent scale without diluting craft, judgement, and the user’s voice?
An insightful reflection on design leadership across judgement, information flow, transparency, team growth, ownership, organisational influence, and the evolving role of design beyond output.